Returns & Refunds

We want you to be happy with your SHAEVRA Flow. If something isn’t right, contact us within 30 days of delivery and we’ll help put it right.

How to start a return

Email support@shaevra.com.au with your order number and the reason for return, and we’ll guide you through the next steps.

Faulty or damaged items

If your item arrives faulty or damaged, let us know as soon as possible with a photo and we’ll arrange a replacement or refund.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL.